Superdragged into the fray

Well, I have to say I have surprised myself this time. I sent Superdrug a long letter the other day with a load of photos of what their lorries were up to, and got a near immediate response as follows:

Dear Mr Cannings,

Thank you for your letter dated 30th June 2009 relating to concerns with deliveries to our store at the above address, the matter has been elevated to our planning management team who will now re-evaluate the way in which we deliver to this store.

Our immediate intention is to send a member of our store assessment team to visit and feedback best practice to the planning department who will ensure that all local restrictions and hazards are taken into consideration and ultimately abided by.

It is not the policy of our company to cause disruption or dangers within the local communities and assure you that a satisfactory conclusion will become evident to the local residents.

Due to the nature of the information you have provided full focus will be now be applied in order to ensure that measures are put in place as soon as practicably possible.

Again, thank you for your feedback and be assured that when the new delivery profile is established it will be communicated to you accordingly. If you have any further concerns please do not hesitate to contact me.

Yours Sincerely,

Simon Reynolds